FAQ

Questions & answers

Can't find what you're looking for? Send me a note and I'll get back to you.

What comes with a canvas

What do I get when I order a canvas?

A hand-painted design on 13 or 18 mesh canvas, painted by me. The mesh count and design size are listed on every product page.

Are threads included?

Threads aren't included. Every product page has a suggested thread list with the colors I'd use, so you can pull them yourself or bring the list to your local needlepoint shop.

What's the difference between a canvas and a digital chart?

A canvas arrives painted and ready to stitch. A digital chart is a PDF of the design that you use to paint your own blank canvas. It's emailed to you right after checkout.

Do your canvases have taped edges?

Many of my canvases come with fabric edges instead of tape. Each product page tells you which kind of edge a canvas has.

Getting it finished

Do you offer finishing?

Not right now. Your local needlepoint shop or a professional finisher can turn your stitched canvas into a finished piece.

What can a canvas be finished into?

Minis make sweet ornaments, key fobs, bag charms, and gift tags. Larger canvases are often finished as pillows or framed pieces.

Shipping & processing

When will my order ship?

In-stock canvases ship in 3–5 business days. You'll get an email with tracking as soon as your order is on its way.

Do you offer free shipping?

Yes, on canvas orders over $100. Shipping for smaller orders is calculated at checkout.

How do I get my digital chart?

It's emailed to you as a PDF right after checkout.

What if a canvas is sold out?

Tap “Email me when it's back” on the product page, and I'll let you know as soon as it's available again.

Can I return or exchange my order?

All sales are final, because every canvas is painted by hand. The $10 deposit on custom orders isn't refundable, because it covers my design time. If something isn't right with your order, please get in touch and I'll do my best to help.

Custom orders

How do custom orders work?

Send me your idea along with any reference photos, and I'll email you a quote. Once you're happy with it, I'll send a $10 deposit invoice. The deposit covers my design time and isn't refundable. Next I'll email you a sketch to approve. After you approve it, I'll send an invoice for the rest (your quote minus the $10), and I start painting once it's paid.

How long does a custom canvas take?

Custom orders take 2–4 weeks.

Can I check on my custom order?

Yes. Sign in to your account to see where your order is: request received, quote sent, sketch ready, painting, and shipped.

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