Refund policy

Refund policy

All sales are final Every WinnieLu canvas is designed and painted by hand, so I'm not able to accept returns or exchanges, or offer refunds for change of mind.

Hand-painted pieces Because each canvas is painted by hand, small differences from the product photos are normal and part of what makes your canvas one of a kind. Colors may also look slightly different depending on your screen.

Damaged or incorrect orders If your order arrives damaged, or you received the wrong item, please email me at winnieludesigns@yahoo.com within 7 days of delivery. Include your order number and a photo of the problem. I'll make it right with a replacement or a refund to your original payment method.

Lost packages If your tracking hasn't updated in a while, or it shows delivered but you can't find your package, please email me and I'll help you track it down with the carrier.

Cancellations If you need to cancel, email me within 24 hours of placing your order. I can cancel and refund it as long as it hasn't shipped yet.

Digital charts Digital charts are delivered by email right after checkout, so they can't be refunded. If your file doesn't arrive or won't open, email me and I'll send it again.

Custom orders Custom orders start with a $10 design deposit, which I'll invoice after you approve your quote. The deposit isn't refundable, because it covers my time designing your canvas. Once you approve the sketch, I'll invoice the rest of your quote (the total minus the $10 deposit), and I start painting once it's paid. Changes can be made at the sketch stage, before I start painting. If you decide not to go ahead before paying the rest, the deposit isn't refunded. Once you've approved the sketch and painting has begun, custom orders can't be changed, canceled, or refunded.

Questions If something isn't right with your order, please reach out at winnieludesigns@yahoo.com. I'll do my best to help.